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Windows Plan Features

What is the Cloud?

The term 'Cloud' describes a computer setup where everything is based online, instead of being stored locally on your server, or indeed your premises. The Cloud infrastructure is hosted by a third party and offers great redundancy as multiple servers, or computer nodes, share the workload.

In the case of Cloud Storage, items are stored across multiple computer nodes so should one fail, there are enough remaining to pick up the extra load, so the user doesn't experience any downtime or loss of performance.

Cloud offers great benefits such as being able to access your files from anywhere and on any device via the Internet, and peace of mind that if you lose your device, you won’t lose your files. Many services you use everyday are cloud-based, including web-based email and online banking.

Do you need the Internet to use Office 365?

You will require an Internet connection to install and activate all of the Office 365 packages. You will also need the Internet to use all Cloud-based services such as Exchange Email, SharePoint Online, Lync Online, OneDrive and Office Online Apps.

Our Office Premium package contains the Desktop version of Office applications, which means once installed on your PC or Mac, you can work offline. One benefit of having the Internet available to you is that your files can automatically sync with your OneDrive Cloud storage to ensure a) they are backed up and b) up-to-date versions are always available to you wherever you are. Another benefit of using your Office 365 package with the Internet is that you will always have the latest version of your tools and apps.

Who can help me set up Office 365?

At XcellHost we provide a free service called 'Supported Setup', which involves our expert support team validating your domain name and configuring your DNS (Domain Name System) records, to ensure you can make full use of all your Office 365 product features.

If you are familiar with DNS records and wish to set up your Office 365 subscription manually, or if you wish to change anything once we have set it up for you, you should follow the Manual Setup process within your Online Control Panel.

Do I need a domain name to use Office 365?

Your Office 365 product is linked to a domain and this link is verified during your Office 365 setup. All of your Office 365 services will be associated to your domain name including your email address i.e. you@yourdomain.com.

What happens if I already own a domain name?

If your domain is registered with us, simply enter this domain name in our shopping cart where requested, when you purchase Office 365. Our team can then take care of setting up your Office 365 subscription for you and will let you know when you can start using it.

If your domain is registered to another provider, you will need to enter this domain name in our shopping cart where requested when you purchase Office 365. Once you have completed your purchase you will receive an email directing you to your Online Control Panel, where you can complete 'Manual Setup' of your Office 365 subscription.

Can I use Office 365 with Windows Vista or Windows XP?

If your domain is registered to another provider, you will need to enter this domain name in our shopping cart where requested when you purchase Office 365. Once you have completed your purchase you will receive an email directing you to your Online Control Panel, where you can complete 'Manual Setup' of your Office 365 subscription.

You are able to connect your existing Office 2010 or Office 2007 software to your Office 365 service, however if you are using Windows Vista or Windows XP, you will not be able to install Office Premium software. You will be unable to replace Office Premium software with a download of Office 2010.

I already have a website, can I still use Office 365?

Yes, you can use Office 365 on the same domain name as your current website. If your domain name is registered with us, we (or you) can set up your Office 365 subscription on this domain by changing your DNS records accordingly. If your domain name is registered with another provider, you will need to change your DNS records with that provider. Instructions on how to do this can be found in your Online Control Panel, on your Access Office 365 page.

I already have email with my web hosting plan, what happens to this if I use Exchange Email?

If you already have email set up with any of our products when you purchase Office 365 (Exchange Email, Office Online and Office Premium packages), we won't automatically switch your email.

There is an option within your Online Control Panel so that you can switch your email to Exchange Email if you want to. This would mean that new email will start being received into your Exchange Email inbox, and would stop being received by your previous email service. All old email messages will remain within your previous email inbox. If you want to migrate your old emails to your new inbox, raise a support enquiry and a member of our team will be happy to talk you through the process.

I can't see all the Office programmes when I go to the Office installation page, why is this?

There are two reasons why this may be the case. Firstly, the programmes available to install differ on each Office 365 package.

Secondly, it depends whether you are installing on a PC or a Mac.

Office installation on a PC includes: Access, Excel, Lync, OneNote, PowerPoint, Publisher, Word

Office installation on a Mac includes: Excel, PowerPoint, Word

Also for a Mac, you can download OneNote from the Mac App Store for free, and you can use Lync 2011 alongside your Office 365 package if your company is already using this.

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