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XcellExchange vs Office 365

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XcellHost Hosted Exchange

Microsoft Office 365

Google Apps

       
SUPPORT
Techincal Support
24x7 email and Phone Support with average phone hold time of less than one minute Built in support ticketing system in control panel 24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day
Built in Support Ticketing System in Control Panel Microsoft Certified Support Specialists Built in support ticketing system in control panel
Microsoft Certified Support Specialists Online Knowledgebase and public community forum Online forum
Online Knowledgebase 24x7 email and phone support (available on higher-end plans only); average hold time is not reported  
Migration Support
Exchange Migrations Specialist Online migration toolkit available for self-migrations  
24/7 Phone Support Online Support knowledgebase, discussion forum and Community Forum  
Online migration toolkit available for self-migrations Assistance for hybrid deployments and 24/7 phone support (available on higher-end plans only) Online migration toolkit and discussion forum support
CONTROL
Management Control Panel
Customers able to provision users and manage settings for XcellHost's proprietary services as well as Microsoft-based and third-party services Customers able to provision users and manage settings for Microsoft-based services  
Supports all browsers Limited Exchange and Active Sync management capabilities (detailed controls available on higher-end plans)
*does not support Google Chrome Browser
Supports all browsers
End-user Controls
My Services available in Outlook® and Outlook Web App to change common settings for users' services and update passwords, reducing administration load Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones  
Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones End user controls and policy management available through Outlook Web App interface  
RELIABILITY
Security
Policy-based Encryption add-on available; includes templates for HIPAA compliance Policy-based Encryption add-on available; requires additional configuration Google Message Encryption service available
Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BlackBerry policies Wipe ActiveSync devices only Wipe ActiveSync devices; BlackBerry device wipe requires BES
Ability to set custom password policies, aligning cloud environment to internal security controls    
Operations: SLA and Location of Data
Operations: SLA and Location of Data Premium, enterprise-grade hardware for high availability and redundancy (SAN SAS 10K storage, Dell PowerEdge Series servers, and Hyper-V) Multiple datacenters located worldwide, with globally-redundant, enterprise grade reliability utilizing automatic failover and a strict privacy policy. Does not reveal which of its global datacenters are used
Quadrant design with Nx2 capacity to assure high availability; option for automatic failover available, as well as support for archiving to third-party datacenter    
SAS 70 Type II audited organization-wide, assuring strict controls, data privacy and protection   SAS 70 Type II audited
99.99% financially backed SLA 99.9% financially backed SLA 99.9% SLA
Backup
Account Level backups Account level backups Account level backups
Data replication in real time from one set of premium hardware to another, assuring rapid service restoration recovery and data integrity in the event of a hardware issue or database corruption Multiple layers of redundancy at datacenter level, so lost or corrupted account data can be restored Datacenters designed with resiliency and redundancy in mind, minimizing the impact of common equipment failures and environmental risks
Outlook Backup, enabling easy backup and management of each users' email, contacts, calendars and other items within Outlook    
PC Backup to protect the data on users' desktops and laptops (supports PC and Mac)    
SERVICES OFFERED
Mobility
Support for full range of smartphones and tablets, including ActiveSync(iPhone, iPad, Android, Windows 7) and BlackBerryBIS and BES Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry (BIS)
* BES not yet available
Support for ActiveSyncdevices; BlackBerry support requires BES or downloadable apps from Google
Supported Mail Platforms
25 GB or unlimited storage options; message size limit 50 MB Storage max 25 GB; message size limit 25 MB Storage max 25 GB; message size limit 25 MB
Hosted version of Exchange 2013 (latest version) Hosted version of Exchange 2013 (latest version) Gmail connects with basic Pop or IMAP connection for mobile and Outlook
Outlook 2013 available as add on (higher-end plans only) Outlook 2013 available as add on (higher-end plans only) Gmail Business Plans are based off the same free Gmail service
Public Folders
Public Folders available Public Folders not available Public Folders supported via Google Groups
Microsoft Outlook
Exchange 2013 enables full support of Microsoft Outlook 2013 features such as improved calendaring and conversation view Exchange 2013 enables full support of Microsoft Outlook 2013 features such as improved calendaring and conversation view  
Outlook Web App (enhanced web access available with Exchange 2013) Outlook Web App (enhanced web access available with Exchange 2013) Google Apps Sync for Microsoft Outlook is a plug-in for Outlook 2003, 2007, 2010 or 2013; however, there are limitations and synchronization issues between the two
Microsoft Outlook 2011 for Mac available Microsoft Outlook 2011 for Mac available  
Microsoft Office Software
Outlook 2013 available; customer can provide own copies of other Office software Web Apps offered as a subscription (expires on termination of subscription) Google Docs or customer can provide own copies of Microsoft Office software
  Office 2013 Professional Plus suite available as add-on (higher-end plans only)  
Collaboration and File Management
Lync Secure Instant Messaging and desktop sharing Lync  
PC Backup for local files    
SharePoint 2013 (document sharing, online backup, shared contacts, calendars, folders) SharePoint 2013 (document sharing, online backup, shared contacts, calendars, folders) Google IM, Docs and Cloud Connect services
Fax via Email    
Archiving
Archiving available (basic and compliant); Supports all third party cloud services Archiving available Archiving available
Voice/Unified Communications Offering
Hosted PBX VoIP-based telephone offering with integrated with Exchange No voice offering Google Voice, a consumer-oriented service
Conference Bridges for audio conferencing *third-party services available through Office 365 Marketplace  

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