XcellHost managed support and monitoring service will be custom configured to meet your specific needs, and charged for according to those needs and the number of servers, users and applications you have. That means you will always be assured consistent network performance and fully covered for all eventualities, at a fixed monthly cost so that you can budget accordingly. That includes 24-hour helpdesk support, rapid online response and all necessary on-site support visits.
we help you meet these challenges in a much more cost-effective manner when compared to building and maintaining a system internally. Our all-inclusive monitor service means we provide all software and equipment necessary for your network monitoring, all updates and ongoing maintenance, and most importantly, an expert team of knowledgeable, key NOC personnel to watch over your network 24×7. Each of our systems is highly customizable to your particular infrastructure. As the needs of your network change, our service personnel adapt our platform to accommodate those changes.
Proactive infrastructure monitoring
Don't waste time and money on evaluating and acquiring software or training employees on new infrastructure monitoring tools. Datalink managed monitoring service gives your staff the time to focus on more strategic initiatives as you immediately reap the business benefits:
- Improved system availability and performance
- Reduced downtime via early identification of potential problems
- Rapid resolution of problems when they do occur
- Predictable cost of ownership across your IT infrastructure
- Improved total cost of ownership, particularly in a 24x7 environment
- 24x7 access to skilled engineers
Our Managed Storage Services:
- Remote Monitoring & Management
Remote Control, Proactive Monitoring & Alerting, Patch Management, Task Scheduling and pre packaged IT Management utilities making IT services automation a breeze.
- Service Desk, Time Tracking and Billing
Ticketing workflows, support emails converted into Support Tickets.
- Anti Virus and Email Security
It includes user Web Browsing control. Email security includes virus and spam removal and Archiving and Disaster Recovery in the Cloud..
- Asset and Inventory
Full Asset Management services, reports upon all hardware and software in use across our clients business.
Detailed reporting on the health of the infrastructure. Proactive monitoring identifies risk and provide remediation.
- 24x7 Escalation of Severity
We provide metrics and analysis, regardless of the number or type of systems and services in your environment