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AWS Support

AWS Support is a one-on-one, fast-response support channel that is staffed around the clock with technical support engineers and experienced customer service professionals who help you get the most from the products and features provided by Amazon Web Services.

All AWS Support tiers offer an unlimited number of support cases with pay-by-the-month pricing and no long-term contracts. The four tiers provide developers and businesses the flexibility to choose the support tiers that meet their specific needs.

AWS Support Features

 

Basic

Developer

Business

Enterprise

         
Customer service 24x7x365
Support forums
Documentation, white papers, best practice guides
AWS Trusted Advisor 4 checks 4 checks 37 checks 37 checks
Access to technical support Support for Health Checks Email (local business hours) Phone, chat, email, live screen sharing (24/7) Phone, chat, email, live screen sharing, TAM (24/7)
Primary case handling Technical Customer Service Associate Cloud Support Associate Cloud Support Engineer Sr. Cloud Support Engineer
Users who can create Technical Support cases - 1 (account credentials only) Unlimited (IAM supported) Unlimited(IAM supported)
Response time - <12 hours <1 hour <15 minutes
Architecture support - Building blocks Use case guidance Application architecture
Best practice guidance -
AWS Support API - -
Third-party software support - -
Infrastructure event management - - Contact us for pricing
AWS Concierge - - -
Direct access to Technical Account Manager (TAM) - - -
White-glove case routing - - -
Management business reviews - - -

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