Hardware is the property of Client, while datacenter space, power, bandwidth, and Ethernet ports are purchased from XcellHost. Client is responsible for supplying replacement parts, hot swappable Hardware, and all required software media. These Services are not Managed.
Power and HVAC systems including UPSs, PDUs and cabling, but does not include the power supplies on Hardware.
All equipment and components (processor(s), RAM, hard disk(s), motherboard, NIC cards and other related Hardware) located within XcellHost datacenters and utilized by the Client.
An interruption to normal operation of Hardware that materially disables functionality of or access to Services.
Services purchased from XcellHost with a management service level assigned that is not specifically designated as Un-Managed below.
XcellHost will monitor Services via ICMP (ping) access from monitoring systems. Data points for measuring Service Availability will be collected every five (5) minutes and stored for ninety (90) calendar days by XcellHost.
XcellHost's equipment, software, and facilities that are collectively utilized by XcellHost to provide connectivity to Services from XcellHost's internet exchange providers' points of presence in a facility to the outbound port of the Hardware provided and/or Managed by XcellHost or located in Colocation space provided to Client by XcellHost.
Network Downtime, Infrastructure Downtime, Service Downtime, Un-Managed Hardware Downtime
Services being available through the internet or other connectivity specified by the Services.
Planned interruptions of Services during a maintenance window that occurs after a notice to the Client delivered via electronic communication. Scheduled Maintenance is coordinated with the Client to the best of XcellHost's abilities to align with Client's wishes.
Complete failure of Service Availability (100% packet loss).
Services purchased from XcellHost with the following service levels or no service level defined: Defcon 4, Defcon 5, SiteView, SystemView, and Layer 1. Defcon 4, Defcon 5 and Services with no service level defined may have no XcellHost monitoring tools installed and therefore those Services will not be Monitored.